In our center of excellence, in addition to corrections and evolutions, we also cover consulting aspects with the leitmotiv of perpetual innovation.
We are in an ecosystem that evolves at high speed and we want to provide our customers with all the keys to ensure that their solution benefits from all the latest functionalities in a proactive approach.
To achieve this, our 4 pillars are the following :
Quality: Certified Salesforce expert consultants (BAC+5 and contributors in both TPM and project mode) who have experience in TPM processes.
Reactivity : our center is based in our Parisian premises, which allows us to bring a lot of proximity in the exchanges (time zone, interventions on site, …) moreover we bring, by our structure, a flexible team size according to your needs.
Expertise: Support process management and implementation of Salesforce best practices.
The scope of our offer
- Level 1, 2 and 3 support :
Depending on the customer’s needs, we can set up any type of support, from the hotline to the management of the relationship with the different editors.
- Evolutive, corrective and preventive maintenance :
Our mission is to secure the application, which is why we offer different types of maintenance. We adapt our procedures to each customer and set up a QAP and SLA to guarantee the good execution and a high level of service.
- Project Mode :
In some cases, we provide for a switch to this mode when developments exceed a certain number of days agreed in advance. This allows our teams to capitalize on the knowledge of the existing system and to secure the system in order to guarantee the success of the project.
- Consulting & innovation :
Presentation and proposal of complementary solutions to anticipate or meet existing needs.
Other services
Integration and deployment
An integration project is always crucial for any company. It consists of different steps from the workshops to the production start-up, including configuration and acceptance.
Our team of certified consultants will do everything possible to ensure the success of the project.
Support
We also carry out for our customers Audit / Expertise missions as well as assistance on functional and technical parts. For this purpose, our architects and senior consultants will accompany you to ensure that everything has been set up according to the rules of the art.
Training / Change management
Change management and user training: the keys to the success of your project!
Easyfront Consulting assists you for the implementation of these essential phases, which guarantee the adoption of your solution.